Enterprise solutions and process improvements programs often “fail” because corporate strategic objectives are misunderstood, or because processes and systems are not aligned with your business imperatives.
GET’ Business Process and Change Management solutions address these gaps by first clarifying your strategic objectives and business requirements before developing a target operating model that will realize your goals.
It includes :
Strategy and performance : Ensuring that your processes, systems and infrastructure, along with your business transformation strategy, are fully aligned to your corporate strategy and business objectives. Maximizes your market opportunities by identifying optimal products, markets, and execution strategies.
Customer Experience Management : Understanding the voice of the customer and how it affects and enables business transformation. Has your organization added new channels in response to customer demand, with inconsistent processes and disconnected views of the customer supported by individual back office systems? Our consultants have developed a number of customer experience offerings that provide context and structure to common customer issues faced by organizations. Do you know what best-in-class looks like? Is your organization agile and configured to deliver maximum results? Our consultants will draw on our extensive experience in delivering business transformation with organization globally to help you become a leader in your industry.
Simplification for Business transformation : Providing organizations with a fresh perspective on their current business operations and identifying key improvement opportunities to enhance business performance and drive continuous improvement. Rethink how you run your business with the help of our industry-savvy consultants. We improve performance, enhance productivity and drive growth initiatives.
Business Analytics : Providing you with solutions on general management in the areas of financial and customer analytics. We have experience in working with clients across several verticals such as banking and financial services, insurance, manufacturing, utilities etcetera. To make better business decisions, challenge your assumptions. Turn information into insight with our latest cloud, big data and predictive analytics solutions. We extract insight from large volumes of complex data sets to help you refine how you engage with customers, employees and partners.
Enterprise Solutions : Advising and partnering to provide you with an integrated end-to-end approach for all ERP initiatives, thus ensuring a sustainable operating model with rigorous continuous improvement mechanism. Maintaining business agility isn’t easy when technologies and business requirements keep changing. Our approach to Enterprise Architecture ensures that businesses will stay current with emerging technology platforms and be able to harness new opportunities. Given the emergence of disruptive technologies and their influence on how customers are engaged, it is important to stay current, agile and stable with the rapidly changing state of your industry. It is also important to take advantage of emerging technology platforms such as social media, mobile technologies, big data analytics and cloud-to drive business and performance. Cognizant’s Enterprise Architecture services focus on ensuring that our customers achieve both of these goals.
- Many other architectural domain-specific and pattern-specific services available.
- Help companies reduce and control IT equipment costs dramatically.
- Strategic, advisory and management consulting across Enterprise Information Management, Business Intelligence and Analytics
- Strategic, advisory and implementation services for next generations technologies such as Big Data Analytics, Mobile and Cloud BI
- Enterprise performance management solutions spanning business strategy and enterprise metrics definitions
- End-to-end information management services including data management, data integration, data quality and data governance
- Align business-IT so that IT works on what’s most valuable
- Establish a quantitative baseline of the efficiency and effectiveness of the current application landscape for better decisions.
A company's technology organization should support its business strategy, not constrain it. GET focuses first on the strategic needs of our clients' businesses to determine the technology capabilities needed to support their long-term goals. We help companies confidently address technology-related decisions and ensure their IT organizations and operating models are agile and effective, equipping them to cut through the noise of fleeting technology trends to create enduring results.
IT is no longer a support function in an organization and is seen as a key business driver. Data analytics, HR tools, CRM and even personal devices have become the backbone to enable an organization function efficiently. Such trends are impacting the very fabric of business in more ways than we can estimate.
Continual improvement of the technology landscape within an organization through system consolidation and process engineering, adoption of specialized ERP tools over consolidated ERP, adoption of software, process and hardware as a service, outsourcing of technology to cheaper locations, enablement of higher IT security measures in a cloud environment are trends which are impacting the decisions of CIOs and CTOs across the world.
a) IT Strategy :
- Align IT with business goals
- Establish clear benchmarks across the application life cycle
- Improve processes via specific roadmaps, proven frameworks and best practices
- Reduce total cost of ownership
- Automation & Industrialization
b) IT Performance Improvement :
When IT underperforms, it hurts business performance and hinders innovation. A sluggish IT department limits a company’s ability to adapt to shifting market demands, increases the time it takes to release new products and services, and damages customer satisfaction.
- Datacenter migration
- Infrastructure / cloud assessment
- Performance diagnostic
- Application engineering and sizing
c) ERP Strategy & Design :
- Identify strategic business goals for ERP to support
- Establish ERP governance mechanisms
- Determine the required ERP services
- Identify and implement the most suitable ERP package
Digital disruption can be a self-fulfilling prophecy: A threat to businesses that view it that way, but a rich opportunity for those who see it as a way to deliver on core strategy, delight customers and operate smarter and faster. Our digital experts help companies across all industries, regions and growth stages to determine not what digital will do to them, but what they will do with digital.
GET is ready to help put digital to work for your business, streamlining existing processes, augmenting current operations, creating new capabilities—and inspiring digital thinking at the deepest levels of your company. Digital is more than your current technology. It means connecting that technology with the right data science, devices, and design and business strategy.
It means putting a customer, device, organization or business process at the center of real change in how businesses do things and how customers experience them. In how we engage, invent, build and buy everything.
Digital experiences, such as online shopping and mobile apps, are now a standard part of daily life. Leading companies recognize that new digital technologies present multiple growth opportunities, including delighting their customers with heightened convenience and customization options, leveraging the wealth of data trails from digital activity to get even closer to the customer and using technology to operate faster and better.
Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges for all CEOs.
Digital tools are invading the business environment, provoking significant changes in the way we work, communicate, and sell.
When it comes to sustainability and corporate responsibility, we believe the normal rules of business apply. That is, to be successful, organizations must embed sustainable principles in the core of their strategy, operations and culture. We work with private and public sector organizations to do just that, identifying opportunities and developing robust business cases to make sustainability a source of on-going and increasing value.
We do :
- Integrating sustainability and strategy
- Sustainable supply chain
- Inclusive markets
- Resource management
Human Capital transformation
Human Capital Transformation is about building a strategy to manage and deliver programs that focus on people, process and technology to maximize business results and ensure effective human capital management. The challenge confronting most organizations now is to move to a cost-effective model that leverages technology and equips the HR function with delivering programs and processes that support staffing, sales, marketing and a consistent high-level efficiency across the organization.
- HCM technology adoption and
- HCM business process
- HCM target operating model
- Retain, retrain and engage human capital